Frequently Asked Questions

DKI Restotech provides 24/7 water, fire, smoke, mold, storm, and biohazard damage restoration, plus full reconstruction, for homes and businesses across Los Angeles, Orange County, and Riverside. As a licensed general contractor we handle the entire job — from emergency mitigation through complete rebuild — with one accountable team.

We serve Los Angeles County, Orange County, and Riverside, including Irvine, Anaheim, Santa Ana, Newport Beach, Huntington Beach, Fullerton, and surrounding cities. Our crews are stationed across the region and are typically on-site within 60 minutes.

Yes. DKI Restotech is a licensed general contractor, fully insured, and IICRC-certified — the industry standard for water, fire, and mold restoration.

Yes. Inspections and estimates are free and carry no obligation. You'll get a clear assessment and a straight answer on exactly what's needed.

We're available 24/7 and are typically on-site within 60 minutes across Los Angeles, Orange County, and Riverside. A fast response dramatically reduces both the damage and the cost of repairs.

Get everyone to safety first. For water damage, shut off your main water valve and, if it's safe, turn off electricity to affected areas. Then call us right away — we'll walk you through the next steps and dispatch a crew immediately.

Yes — day, night, weekends, and holidays. A real person answers your call and a crew is dispatched right away.

Yes. We're a preferred vendor for most major carriers. We document the full claim, communicate with your adjuster, and bill your insurer directly, so your out-of-pocket cost is usually just your deductible.

It depends on the type and extent of the damage. We provide a free, no-obligation inspection and a clear written estimate before any work begins — no surprises. For covered claims, we bill your insurance directly.

Most sudden, accidental damage — burst pipes, fire, storm — is covered. Gradual damage or neglect may not be. We help document the cause and scope so your claim has the best chance of approval.

Mold can begin growing within 24–48 hours of water exposure, which is why fast extraction and thorough structural drying are critical. We dry the structure completely and apply antimicrobial treatment to prevent mold.

Yes. We handle burst pipes, slab leaks, appliance and roof leaks, sewage backups, and flooding — extracting the water, drying the structure, and repairing the damage, then coordinating any needed plumbing repairs.

Yes. True smoke odor removal goes beyond surface cleaning — we use hydroxyl generators, ozone, thermal fogging, and HVAC/duct cleaning to neutralize smoke molecules trapped in walls, ducts, and contents, not just mask them.

Both. As a licensed general contractor, we take you from emergency mitigation all the way through full reconstruction — drywall, flooring, paint, and cabinetry — with one accountable team.

We contain the affected area under negative air pressure, use HEPA filtration, remove contaminated materials, treat surfaces with antimicrobials, and verify the space is dry so the mold doesn't return.

Black mold can cause allergic reactions and respiratory issues, especially for people with compromised immune systems. It should be assessed and removed by IICRC-certified professionals rather than disturbed, which can spread spores through your home.